Shipping Policy

📦 Emma & William Vancouver — Shipping & Fulfillment Policy

At Emma & William Vancouver, we are committed to providing a transparent, reliable, and customer-first shopping experience. The following policies outline our fulfillment practices to ensure compliance with industry standards and to protect our customers.

⏱️ Processing & Delivery Times

  • Processing: Orders are processed within 1–3 business days of payment confirmation.

  • Shipping: Orders are shipped using trackable carriers. Customers receive tracking details by email once their package is dispatched.

  • Delivery: Standard delivery time is 7–14 business days. In rare cases, depending on product availability or logistics delays, delivery may take up to 20–25 business days. Customers are notified promptly if delays occur.

💰 Shipping Costs

  • We currently offer free shipping on all orders.

  • Return shipping costs are the responsibility of the customer unless the product was received damaged or defective.

🔍 Tracking & Order Updates

  • Every customer receives a unique tracking number via email once their order ships.

  • Orders can be tracked in real time through our logistics partner’s system.

  • Updates are typically visible within 2–3 business days of dispatch.

🛡️ Customer Protection Guarantee

We take responsibility for every order until it is safely delivered:

  • Damaged Products: A replacement or full refund will be provided at no cost.

  • Lost Packages: If an order is lost in transit, a replacement or full refund will be issued.

  • Failed Delivery Attempts: If an item is returned due to non-collection, the customer will be contacted to arrange reshipment.

❌ Cancellations & Returns

  • Orders may be cancelled within 4 hours of purchase for a full refund.

  • After this window, cancellations are not guaranteed as processing begins quickly.

  • Products may be returned within 30 days of delivery in accordance with our Return Policy. Refunds are issued once the product is received and inspected.

🌍 Customs & Duties

  • Some orders may be subject to customs inspections. While this is rare, Emma & William Vancouver is not responsible for additional charges imposed by local authorities.

📞 Customer Support

✅ Our Commitment

By clearly outlining these policies and adhering to them strictly, we aim to:

  • Provide a consistent, reliable shopping experience

  • Reduce disputes and chargebacks through transparency

  • Ensure that all customers are protected in the event of delivery issues

Emma & William Vancouver is committed to operating with honesty, compliance, and customer satisfaction as our top priorities.